Your Business Desk terms

1. Agreement and priority

The supplier is Chronicle Atlas Ltd, trading as treleto. The customer is the business identified in an accepted pilot agreement or paid order. A person accepting for the customer must have authority to do so. These terms apply when the order or acceptance expressly incorporates this version. Merely browsing this page is not acceptance.

A separately signed customer agreement and its schedules govern the service where one exists. Any agreed special terms in the order take priority over these standard terms; the DPA takes priority on personal-data processing and mandatory law always takes priority. Publication does not amend an existing signed agreement.

2. Access, pilots and scope

Only accounts expressly approved for the named business may use Business Desk. Creating a sign-in account or receiving a verification code is not Business Desk approval. Users must use their own accounts and protect sign-in email access. Approval for one business does not authorise access to another.

The pilot agreement or order identifies the workspace, users, features, duration, usage, support and any specific restrictions. Do not assume that separate accounts provide shared-workspace collaboration. A free pilot is limited to its agreed scope and dates and does not automatically become paid. We must agree a paid order before charging for a paid subscription.

3. Paid orders, billing and renewal

A paid order must state the price, currency, VAT treatment, payment schedule, term, included use and any renewal choice. No Business Desk subscription price is set by this webpage. There are no automatic overage charges unless separately and expressly agreed.

Unless an accepted order says otherwise, invoices are payable within 14 days. A monthly rolling service can be cancelled by notice to support@brighterdesk.com before its next renewal. An annual fixed term ends at expiry unless automatic renewal was expressly selected. If automatic annual renewal is selected, we give a reminder at least 45 days before renewal and the customer may stop renewal by at least 30 days’ notice. If that reminder is late, the customer can stop renewal up to the renewal date.

An annual commitment paid in monthly instalments is still annual if the order clearly states that. Price changes apply only to a future renewal after at least 60 days’ notice and an opportunity not to renew, unless the parties expressly agree otherwise. Ending a pilot alone never authorises a card charge.

4. Service, evidence and decisions

We provide the agreed service with reasonable care and skill. It may collect authorised public evidence, extract proposed financial figures, analyse business information and offer research, options, action plans and reports. The customer checks source matches, periods, currency, company/group scope and proposed extractions before relying on them.

AI analysis is decision support, not an independent audit or professional legal, tax, investment or regulatory advice. Public signals do not establish buying intent; AI research is not proof of demand. Estimates and incomplete evidence must be treated as such. No growth, savings, funding or financial result is guaranteed. These qualifications do not excuse failure to supply the agreed service with reasonable care and skill.

5. Content, confidentiality and permitted use

Each party retains its pre-existing intellectual property. The customer retains rights in its supplied information. It authorises the processing needed to deliver the service and may use/export the outputs for its business, subject to rights in underlying sources. We do not acquire a right to advertise the customer’s name, publish its confidential figures or train a shared model using its workspace content without separate authority.

Each party must protect the other’s confidential information, use it only for the agreement and disclose it only to those who need it and are bound by appropriate duties. This does not cover information already lawfully public, independently developed, lawfully obtained without restriction or required to be disclosed by law. Where lawful, give notice of compelled disclosure. Confidentiality continues after the service ends.

The customer must have authority and any necessary lawful basis to supply information, provide relevant notices and keep inputs accurate. Use aggregate financial/business information wherever possible. Special-category data, criminal-offence records, children’s information, privileged client files, identification documents, individual payroll/bank details, payment-card information and authentication secrets are excluded unless separately assessed and expressly agreed. Do not attack the service, misuse another account or bypass access controls.

6. Data processing and security

The DPA applies when incorporated into the accepted agreement. Before processing customer personal data, the parties must have a binding DPA and an agreed scope. The provider directory and security information explain the service; they are not certification or a promise of a particular hosting region, recovery time or zero provider retention.

The order must identify any specific security, retention, location or service-level requirement. We must confirm that a requirement is supported before agreeing it. The privacy notice separately covers our own account, billing and service-administration records.

7. Suspension, termination and return of information

Either party may terminate for a material breach not remedied within 14 days after written notice, where it can be remedied. We may suspend only as reasonably necessary for security, unlawful use or serious misuse, explain where lawful and restore access when resolved. Overdue undisputed invoices may lead to suspension after written notice and a reasonable opportunity to pay. A genuine dispute should be raised promptly.

On ending, accrued agreed fees remain payable, except where a refund or other remedy is due. We refund unused prepaid service if we terminate without customer fault or cannot remedy a material failure to deliver it. Other cancellation refunds follow the order and applicable law. We provide a reasonable opportunity to export and follow the DPA’s return/deletion instructions. Any extended retention must have a lawful purpose and appropriate restrictions.

8. Liability and general provisions

Nothing excludes liability for fraud, death or personal injury caused by negligence, mandatory data-protection obligations or liability that cannot lawfully be limited. Any agreed financial liability cap or special allocation of risk must be expressly stated in the signed agreement/order; this webpage does not introduce an unstated cap. Nothing limits an individual’s statutory data-protection rights.

Formal contract notices may be sent to support@brighterdesk.com or the customer contact in the order, retaining evidence of delivery. We must be told of a changed contact. No authority to bind the other party is created. Variations must be agreed in writing; a change to this webpage does not amend a signed order. English law and the courts of England and Wales apply, subject to mandatory rights. Contact us to resolve a dispute first where possible.